Device subscription

Transfer device validity

Request a transfer of subscription validity from your old L0 device to a new L1 device. Enter your contact details, then the serial number and a photo of the serial label for each device.

From an old L0 device to a new L1 device Old device needs more than 2 months of validity left Label photos: JPG or PNG, up to 100 KB each

Your contact details

All fields on this page are required.

+91
10 digits, without +91 or spaces.

Old device (L0)

The device you are transferring validity from.

Type it exactly as printed on the device’s serial label.
JPG or PNG, up to 100 KB. The serial number must be clearly readable.

New device (L1)

The device you are transferring validity to.

Type it exactly as printed on the device’s serial label.
JPG or PNG, up to 100 KB. The serial number must be clearly readable.

Check and submit

Your request is accepted only if all of these are true.

  • Both serial numbers match the device labels exactly.
  • ACL’s records list the old serial number as an L0 device and the new one as a dispatched L1 device.
  • The old (L0) device has more than 2 months of subscription validity left.
  • Neither device is blocked.
  • The new (L1) device does not already have a lifetime subscription.
  • Neither device is part of a transfer that has already been completed.
  • There is no pending request for the same old (L0) device.
  • Both label photos are JPG or PNG files of 100 KB or less. If a photo is too large, crop it to the label.

After you submit, a message tells you whether the request was generated. If it was not, fix the issue and select both photos again before resubmitting.

Your contact details and device photos are stored with this request. Read our privacy policy.